Question 1

What is BidSarathi and who is it built for?

Accepted Answer

BidSarathi is an AI-powered tender automation platform built specifically for Indian MSMEs, contractors, manufacturers, and distributors who participate in government procurement. It monitors tender portals like GeM, CPPP, and state portals 24/7 — so you never miss a relevant opportunity — and automates the most time-consuming parts of bidding: document generation, form filling, and compliance checks.

Question 2

Which government tender portals does BidSarathi support?

Accepted Answer

BidSarathi currently integrates with the Government e-Marketplace (GeM), the Central Public Procurement Portal (CPPP / eProcurement), IREPS (Indian Railways), and major state eProcurement portals across Karnataka, Maharashtra, Tamil Nadu, Telangana, and Gujarat. We add new portals each quarter — check our features page or contact us for the latest list.

Question 3

How does the AI tender matching work?

Accepted Answer

When you sign up, you create a business profile that captures your product categories, MSME registration, NIC codes, GST details, and past experience. Our matching engine compares every new tender against this profile using semantic search and rule-based filters — scoring each opportunity for relevance, eligibility, and win probability. You receive daily digest notifications only for tenders that genuinely match your capability.

Question 4

Can BidSarathi automatically fill forms on the portal?

Accepted Answer

Yes. Our browser extension (Chrome/Edge) reads the tender form structure and injects your pre-verified data — company details, certificate numbers, financial data, and bid amounts — directly into the portal fields. You review the pre-filled form before submitting. This cuts a 3-hour form-filling exercise to under 15 minutes for most standard tenders.

Question 5

What documents can BidSarathi generate automatically?

Accepted Answer

BidSarathi generates the most common bid documents: Technical Bid cover letters, Eligibility declarations, Past experience certificates (from a template you approve), Financial capacity statements, Undertakings and affidavits, and Deviation statements. The generated files are formatted to standard government specifications in PDF and DOCX. Custom templates for specific sectors (construction, IT, healthcare supply) are available on the Business and Enterprise plans.

Question 6

Does BidSarathi support Digital Signature Certificate (DSC) integration?

Accepted Answer

BidSarathi is compatible with Class 3 DSC tokens from providers recognized by the Controller of Certifying Authorities (CCA) India, including eMudhra, Sify Safescrypt, and NIC. The platform detects your plugged-in DSC token and triggers the signing step at the right moment in the submission workflow. You must insert your token and approve each signing action — we never access private key material.

Question 7

How secure is my company data on BidSarathi?

Accepted Answer

Your data is encrypted in transit (TLS 1.3) and at rest (AES-256). Each customer's documents are stored in isolated, access-controlled storage buckets — no cross-tenant data access is architecturally possible. Auto-deletion schedules are configurable per document type. We do not sell, rent, or share your proprietary business information with any third party. See our Privacy Policy for full details.

Question 8

What is the difference between the Starter, Growth, and Enterprise plans?

Accepted Answer

The Starter plan covers monitoring for up to 3 portal categories, 5 AI-generated documents per month, and basic form-filling assistance. The Growth plan expands this to all supported portals, unlimited document generation, priority tender alerts, and DSC integration. Enterprise adds dedicated onboarding, custom document templates, multi-user access with role controls, API access, and SLA-backed support. Pricing is available on our Pricing page.

Question 9

Is there a free trial? Do I need a credit card to sign up?

Accepted Answer

Yes — every new account gets a 14-day free trial of the Growth plan, no credit card required. You can monitor tenders, run up to 3 document generations, and test the form-fill extension during the trial. At the end of the trial you choose a plan or your account returns to a free read-only tier with limited alerts.

Question 10

My business is registered on GeM. Do I still need BidSarathi?

Accepted Answer

GeM registration is the entry ticket, but BidSarathi is the co-pilot that helps you compete effectively once you're in. GeM itself does not notify you about relevant bids outside your product listing, does not generate your supporting documents, and does not fill out the multi-step bid forms for you. BidSarathi does all of that — turning a passive GeM listing into an active bidding operation.

Question 11

How quickly can I get started after signing up?

Accepted Answer

Most users complete onboarding in under 20 minutes. You fill in your business profile (MSME certificate, GST number, product categories), connect the portals you want to monitor, and install the browser extension. BidSarathi will surface your first matched tenders within the hour. Our onboarding team offers a free 30-minute live walkthrough session for Growth and Enterprise subscribers.

Question 12

What kind of support does BidSarathi provide?

Accepted Answer

All plan holders get access to our Help Centre (articles, video walkthroughs, and portal-specific guides) and email support with a 24-hour response target. Growth plan subscribers also get priority email support (4-hour target) and access to live chat during business hours (Mon–Sat, 9am–7pm IST). Enterprise customers receive a named Customer Success Manager, a dedicated Slack channel, and phone support.

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